pujcky na materskou v pisku půjčky i v insolvenci pujcky online bez registru kostelec nad labem půjčka ihned na ruku 3000 nejlevnejsi autopujcky ebank půjčky v zahraničí rychli pujcky policka výpočet úroků u zaměstnanecké půjčky malá hotovost půjčka ihned pobočka jen op i cizinci pujcky na op vsetin pujcky online ihned na úcet Šlapanice půjčka od kb úroková sazba pujcky na materske most půjčka 300000 na bydlení bez registru onlinepujcka do 24h.net podvod mensi pujcka bez prijmu teplice okamžitá půjčka na účet 4999 kč sms pujčky půjčky ještě dnes lichváři.na ruku do domu pujcka neni schvalena online pujcka pred výplatou kuřim půjčky nebankovní přelouč online půjčka bez registru složenkou půjčka 5000 ihned na ucet pujčky moravska trebova sms půjčky do 3500 kalkulačka optimální půjčka sms pujcka online vrbno pod pradědem pujcky s ručením praha rychlo pujcky v neratovicich po telefonu online nebankovní rychlé pujcky ihned trmice provident bezhotovostní půjčka zkušenosti chat pujcka půjčka 40000 akce ihned usti nad labem rychly pujcka na ucet soukromý investor půjčí zvyhodnena pujcka zkusenosti czk půjčka s.r.o. půjčky ihnedna pobočce praha kolín pujcky na ucet pro nezamestnane pujcka online ihned bez registru zliv pujcka na postovni slozenku nebankovní pujcky online karlovy vary půjčky ihned na ruku před výplatou nový jičín nove rychle sms pujčky bez registru pujcky pro zadluzene lidi na exekuci bez ruceni nebankovní půjčka teplice online pujcka bez doložení príjmu hořice báječná půjčka hypoteka nebo půjčka pujcka ihned bruntal 50000 pujcky bez poplatku pred vyplatou pujcka 40 000 od soukrome osoby inzerce online nebankovní rychlé pujcky ihned přelouč nebankovní půjčky holešov pujcka do 2 min bezplatna cisla na pujcku pujcka postovni poukazkou na materske dovolene kdo by pujcil 1000 půjčka krátkodobá online pujcky bez registru blovice rychlé půjčky v pardubicích cetelem půjčka na auto studentská půjčka srovnání půjčka od lichváře most pujcky na slozenku bez registru pro problemove online pujcka ihned na úcet znojmo půjčka bongo bongo rychla pujcka online toužim pujcky online ihned havlíčkův brod půjčka společníka vzor pujcky ihned rychlá pujčka do výplaty tesco prostejov pujcka výhodné půjčky do 15 minut pujcka i s exekuci az domu sms pujcka online meziboří pujcka tesko teplice pujcka online ihned litovel nejrichlejsi pujcka bez registru jeste dnes online pujcky bez registru zruč nad sázavou okamžitá půjčka od soukromé osoby spolecnost pujcky.ceske budejovice kredia rychlá online půjčka sms pujcka online dubí olomouc nebankovni pujcka bez prijmu pujcka na obcanku kolin pujcky online ihned přelouč cofidis pujcky bez registru a prijmu půjčky idnes pujčka peněz třinec nebankovni pujcka hned pro nezamestnane pujcka louny na ruku air pujcka půjčky v plzni air bank pujcka diskuse pujcka na md kdyz jsem v solusu půjčka online a bez přijmu mala pujcka v hotovosti na ruku v k.varech pujčky poděbrady online pujcka bez doložení príjmu kralovice nonstop pujcka s osobni schuzkou praha sms pujcky bez 1kc pujcky na exekuci bez zastavy pujcka na smenku 10000 frydek pujčíme hotovost na ruku brno epujckar didkuze pujcky online ihned ivanovice na hané rychla půjčka i v sobotu online pujcka ihned zruč nad sázavou pujcim jeste dnes praha půjčky na ruku jihlava rychle pujcky na smenku brno půjčka na op brno richla pujčka praha nové půjčky půjčka bleskově online pujcka pred výplatou velká bíteš pujcka ihned na.smenku okres pisek nebankovní pujcky online jeseník pujčka na učet dneska promlčení půjčky mezi podnikateli vzor půjčky na směnku provident půjčka na ruku bez doložení příjmů půjčka u providentu kratkodoba pujcka do 2500 pujcka na dluhi pujcky bez registru online stochov pujcky na ruku jihlava pujcit penize nachod pujcka na auto bez nahledu do registru raiffeisenbank půjčka na kliknutí online pujcka pred výplatou liberec studentska pujcka pro stredoskolaky most půjčky před vyplatou bez registrů online pujcky bez registru jirkov nebankovní půjčky havířov pujcky bez registru online dobřichovice kqadke pujcky bez registrace půjčky na směnku uherské hradiště pujcka na 30 dnu půjčky a finanční výpomoci poskytnuté rychlá online pujcka Žacléř malá nebankovní půjčka smenky pujcky na md chomutov grand pujcky podvod pujcka za chvili rozdíl půjčka úvěr online pujcka pred výplatou přeštice pujčka na socialních dávkách půjčky na směnku most pujcka online ihned bez registru rudná online pujcky velké opatovice online nebankovní rychlé pujcky ihned hrádek nejlepší půjčka na směnku sluneční půjčka tel cislo na pujcky fully money pujcka pujcka morava půjčka ihned na ruku ostrava půjčka co to je zaručená půjčka na ruku bez poplatků a registru rychlá pujčka bohumín pujcka 10000kc pujcka do 5000kc nizky urok penize hned online pujcky ihned rychvald půjčky České pošty nebankovní pujcky online rakovník pujčka bez registru dlužníku a příjmů na směnku půjčka ihned bez papírování půjčka ihned domů pujcka 5tisic zlin online nové pujcky pred výplatou polička pujcky brno ihned mini pujcky uk pujcky online bez registru jiříkov pujčky do 24 hod půjčka od soukromé osoby liberec na směnku půjčka na ruku plzeň pujcky na ucet rychle pujcka pred vyplatou plzen pujcky do 500kc ihned finance půjčka půjčky pro živnostníky nebankovni pujcky bez dolozeni prijmu lichva půjcka vsem pujcka od burinky půjčka na op přes mobil na účet půjčka bez potvrzení o příjmu firmy.cz pujcky bruntal pujcky bez registru online uherský brod rychla pujcka online beroun pujčka ihned na učet 80000 půjčka ihned bez registru jihlava pujcka 150000 bez ruceni majetkem půjčka 30000 půjčky od osobnich investoru kolín sms půjčka ihned bez poplatku 1kc pujcky pres internet od soukromych osob online nebankovní rychlé pujcky ihned nový bydžov půjčka na ruku písek pujcky online bez registru jablonné nad orlicí pujcky online ihned velvary online pujcka kdyně nejnižší úroková sazba půjčky pujcka online ihned bez registru stod solidni male pujcky pujcky online ihned na úcet buštěhrad expres nebankovní půjčka pujcky firmi pujčíme před výplatou online pujcky lanžhot pujcka pro maminky online pujcka bez doložení príjmu beroun schvalena pujcka mala půjčka před vyplatou půjčka 40000 akce ihned pujcky online ihned na úcet sokolov studentská půjčka na notebook půjčky nebankovní přelouč skusenosti s jistapujcka pujcka pro dluzniky v registru fair pujcka vrbno pod pradedem online nebankovní rychlé pujcky ihned slatiňany sms pujcka online nový bor online sms půjčka do výplaty půjčky ze soukromých ostrava pujcky pro slovaky bez doklladani prijmu a rucitele rychla pujcka online uherský brod rychlá pujcka online světlá nad sázavou půjčka do 24 hodin 100tisic formuláře ke stažení půjčka půjčka před vyplatou pro nezaměstnané online pujcka bez doložení príjmu Česká skalice pujcka od soukromeho investora nejschvalovanejsi nebankovni pujcka rychlá pujcka online zlín online pujcka ihned na úcet dolní benešov multirent půjčka pujčky pro lidi v insolvenci půjčka help hot půjčka diskuze rychlé půjčky před výplatou chomutov dlouhodoba pujčka na směnku půjčka z vlastních zdrojů pujcky bez zastavy a registru online pujcka pred výplatou kuřim online pujcka pred výplatou třemošnice pujcka na vse rychle online rychlá půjčka trutnov půjčka do 10 000 frýdek místek rychla pujcka online orlová online pujcky bez registru vamberk male pujcky online do 10 min okamžité půjčky pro nezaměstnané praha petrova půjčka diskuze formuláře ke stažení půjčka pujcky na ruku jeste dnes v jicine pujcka nemam ucet online pujcka ihned habartov recenze fofrpujcka rychle pujcky bez poplatku s pujcka online pujcky bez registru plzeň půjčky nemovitosti online pujcka Šlapanice pujckyna op slany pujcka online ihned bez registru osek pujcime i v insolvenci pujcka na ruku 10000 praha pujcka 4000 ihned na ucet pujcky nymburk,milovice nebankovní půjčky bez zástavy pro dve osoby rychlá online pujcka Čáslav quick půjčka pujcky na smenku lysa nad labem do 24 hodin online pujcka ihned na úcet chrastava nebankovní půjčky ihned na účet brno pujcka online ihned bez registru libušín pujcky na ruku jeste dnes půjčka essox pujcka online na ucet jeste dnes online nové pujcky pred výplatou bělá pod bezdězem pujcky do 15 tisic brno ber pujčku do výplaty nebankovni pujcka novy jicin sms pujcka online mariánské lázně nebankovni pujcky podvody pujcka online ihned bez registru bělá pod bezdězem levné půjčky do výplaty půjčky s převodem 1kč pujcky online ihned fryšták ucet rychla pujcka jeste dnes free pujcka recenze online pujcky jablonec nad nisou pujcka 25 tis rychla pujcka online třebíč nebankovní pujcky online chodov nebankovní půjčka bez registru a bez solusu tábor studentska pujcka plzen mony pujcka online pujcky ihned příbor pujcky na rodicovske sms pujcka online rožnov pod radhoštěm online pujcka ihned na úcet bílina sms pujcka do druheho dne online nové pujcky pred výplatou karviná pujcky bez registru online kroměříž fajn pujcka telc rychla pujcka kazdemu půjčka bez registru a doložení příjmu do 24 h fer pujcka plzen. sms pujcka online rotava poctive nebankovni pujcky do 50000 predschvaleny uver u cofidis soukrome nebankovni uvery 300000 kc teplice online nebankovní rychlé pujcky ihned kuřim nebankovní půjčky ihned na účet rychlé sms pujcka bez registru pujčka pro lidi s exekucí door pujcka online pujcka do vyplaty na materskou pujčka ihned na směnku pujcky online ihned vrbno pod pradědem krátkodobé půjčky 8 milionů pujcka ihned v nedeli sms půjčka od 18 let půjčka pro nezaměstnané bez registru ihned půjčky na op v olomouci studentská půjčka na notebook nebankovní pujčky ihned snadno a rychle peníze domu ihned pujcka sms rychly pujcky pr nezamestnane sms půjčka hned na účet pujcky online bez registru petřvald pujcka na ruku pro cizince praha ihned hotovostní půjčka od ge many bank prověřené nebankovni půjčky sms pujcka online dobruška půjčka na chatu pujcka online ihned bruntál online nova pujcka do vyplaty pujcky on line ihned bez 1 kc online pujcky ihned lomnice nad popelkou online pujcka pred výplatou loštice pujcky bez registru online ivančice zadost o pujcku půjčky úvěry hotovostní půjčky sim pujcka online ostrava sms půjčka na účet první zdarma pujcky online litoměřice rychlá půjčka na směnku na ruku půjčka na směnku ještě dnes kolin pujcka pres telefon cz mala pujcka pres internet pujcka online ihned smart pujcky problémové klienty chomutov pujcka 3000 i se zaznamem v registru cetelem pujcka pro seniory půjčky dinero pujcky ihned olomouc pujckz ihned na ucet komukoliv soukrome pujcky pujcime vsem rychlá pujcka online vítkov pujčím peníze ihned na op půjčka do 400 000 nebankovní půjčka pro studenty online pujcka ihned bez volani 15000 rychla pujčka půjčka zaměstnanci na bytové účely pujčka od soukromych osob dvůr králové nad labem pujckaka ihned bezúročná půjčka mezi občany online pujcka pred výplatou Český dub expres půjčka předčasné splacení nedelni pujcky rychlá pujcka online Židlochovice půjčka na ojeté auto tel půjčka pro lidi s exekucí pujcky pred vyplatou na ruku půjčky ihned do 5 minut jicin 5000 za notare a pak pujcka rychlá pujcka online košťany pujcim v hotovosti sve penize bezúročná půjčka škoda auto půjčky na exekuci bez zástavy pujcka ihned komukoli pujcka online přibyslav pujcka na duchodi online pujcka bez doložení príjmu Žatec tesco české budějovice půjčka hotovostní půjčka lanškroun pujcky ihned beroun půjčky ny směnku online nové pujcky pred výplatou ostrava půjčka okamžitá 80000 pujcka na op zlin pujcka 30000 otrokovice kratkodobe sms pujcky do 1000 rychle pujcky na kladne rychlá pujčka na směnku praha pujcka online ihned nejdek půjčka bez solus uvery na opravu auta účtování úroků z poskytnuté půjčky půjčka 750 000 poskytnuti pujcky bez banky pujcky pro zeny na md bez registru vlasim pujcka pro nejmensi pujcky pro socialni klienty richle pujcky slozenkou pujcka online ihned bez registru aš půjčka 50000 na op zatec pujcky online ostrava bankovni pujcka 150000 kc malo papirovani pujcka 5000 od soukrome osoby turnovsko půjčky i s insolvencí pujčky na 14dni poskytnutá půjčka společníkovi účtování pujcka do domu brno půjčka stistko recenze pujcka 5000kc na smenku karlovy vary online pujcka pred výplatou vysoké mýto rychlá online pujcka frýdlant nad ostravicí recenze na půjčka jednoduše online pujcka online ihned lom online nebankovní rychlé pujcky ihned zábřeh nove pujcky v prostejove pujckado vyplaty.cz pujčka před výplatou na materske dovolene sms půjčka online online nové pujcky pred výplatou uhlířské janovice pujcka online ihned bez registru týniště nad orlicí pujcka do ruky bruntal online pujcky paskov pujcka bez registru vysocina poplatek pred pujckou brno soukromnik pujci sve penize půjčka 500000 bez doložení příjmů půjčky lanskroun lichvářská půjčka jičín půjčky klášterec nad ohří pujčka karvina pujcky online ihned buštěhrad pujcka bez registru plzen půjčka bez úroků na rok půjča ihned sms půjčka pro lidí v insolvenci bankovní půjčka v insolvenci pujcka do vyplaty do 500 kc společník poskytne firmě půjčku půjčím na směnku trebic kdo mi rychle pujci pujcka 5000 a vice schvalena pujcka zkusenosti pujcky do 25 tisic plzen hotovostní půjčka úpice půjčka pro ženy na mateřské mohu mit zaznam v registru kdyz chci tesco pujcku online pujcka ihned na úcet nový jičín rychle pujcky s tydenni splatkou online pujcka bez doložení príjmu Česká lípa nebankovni pujcky jaromerice nad rokytnou půjčka ihned na ruku kladno mam exekuci triangl pujcka úvěr versus půjčka kontakt smart pujcka chomutov pujcka bez prijmu poplatku registru bez ruceni pujcka pro slovaky raiffeisenbank sms víkendové pujčky.cz rychla pujcka online slaný pujcka pred vyplatou liberec pujcka bez mobilniho cisla online pujcka pred výplatou České budějovice pujčka 24hodin rychlá online pujcka podivín půjčky reference půjčky České pošty on lain financni pujcky zlin nebankovni pujcka strakonice pujcky online bez registru kopřivnice online pujcka ihned loket pujčky pro všechny nebankovní pujcky online velké bílovice online pujcka ihned na úcet hradec králové pujcky na zastavu nemovitosti pujcky se spoluzadatelem pujčka od lichváře ihned karviná půjčky wikipedie krátkodobá půjčka po podpisu soukroma osoba pujci penize bez poplatku predem pujcka ber registru pujcky od lichvare zdar nad sázavou rychla pujcka online broumov smspujcka bez registračního poplatku dnes pujcky online bez registru Štramberk pujcka online ihned bez registru paskov pujcka do vyplaty na zavolani rychlá pujcka online třebíč Sahio

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Larry Mersereau is a nationally-known business growth expert,  author and keynote speaker. 



You wrote ‘Shoestring Marketing’ back in 1995, before Twitter, Facebook or even Adwords. Which techniques still works and which new ones do you recommend to your clients who are bootstrapping their business? 

Heck, back in 1995 almost nobody had a web site yet! Some things in marketing never change. It’s still important to clearly define who your target customer is, then focus all of your efforts on talking to them in the places they’re most likely to hang out about things that are most important to them. The choice of social media depends entirely on where your target customer is. What you post there depends entirely on what your target customer is interested in. Valuable content that will help them solve the problem or fulfill the desire of the day is the only thing that will make them stop and pay attention. 

You’ve said that companies need to treat their social media accounts, like a publishing business. Can you explain and tell our readers what it takes (to borrow your analogy) to get on a bestseller list. 

I was referring to periodical publishers. They create an editorial calendar for the year, then spend their time creating or curating content that fits the calendar. Every business is seasonal or cyclical to a degree. You should be timing posts to coincide with those cycles. And you should be creating or finding the content months in advance so you’re not under deadline stress. If you wait until December 1, to create your Christmas season content, you’re going to do it quickly and inefficiently. Plan ahead, create in advance, simplify your life. 

What is the number one mistake that hinders explosive growth even for successful companies? 

This is really back to basics: Too many companies change the look and feel of their business too frequently. They change messaging. They change layouts, colors, spokespersons, products, themes, tag lines… People have to see 
you numerous times to get to know you. But if you don’t look the same every time they see you, the repetitions don’t accrue. Every time you change your look and feel, even a little bit, you start over. 

To follow the previous question, what it the one thing that most companies can do to speed up their growth? 

The fastest growth will come from multiplying your customers. By that I mean going back to customers who already know and love you and 1.) selling them again, 2.) asking them for referrals, and 3.) looking for more prospects who are just like them. 

Many experts say that we are in the midst of DotCom bubble 2.0 . Of course, no one knows (yet) if it’s true or not, but perhaps you can share some advice what business leaders should do in this situation to make sure that they end up like Google and not like AOL. 

People are comfortable doing just about everything online. They socialize, learn, shop, entertain themselves…everything. That’s not going to change in the foreseeable future. 

Can you share your favorite growth strategy resources (books, blogs, podcasts) with our readers? 

I enjoy the information I get from Hubspot.com, and of course, Bitrix24.com

Thank you for the interview. 

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Engaged employees are one of the major factors in successful businesses. If employees are engaged , they feel connected to their work and do their work with passion. 
That passion and sense of connection helps engaged employees to do better work: they go the extra mile, see (and implement) ways to innovate, and improve your business with their enthusiasm and insight. 

However, only about half of employees feel engaged. The rest feel either not engaged (neutral) or actively disengaged (unhappy) at work. 

To increase employee engagement in your business, start with this list of proven ways to help employees connect, work with passion, and love what they do. 



1. Recognize your high performers. 
A little praise goes a long way. Like all of us, your employees appreciate having their efforts and work noticed. But noticing doesn’t increase engagement unless you also let them know that you’ve noticed. Simple verbal praise, alone or in a group, can be very effective . Consider instituting - and giving - regular awards or rewards. Make them meaningful to your business, and more specific than the generic “employee of the month.” 

2. Get employee input. 
Here’s a novel idea: instead of guessing, ask your employees what would help them to be more engaged at work. What makes them feel connected? Perhaps it’s having a big-picture vision, or big goals to achieve with the team. Or perhaps it’s having the opportunity to head up a project or work on different areas. 

Your team members can help you see the ways that they feel blocked from engagement. There might be bureaucracy, micromanagement, or certain processes that simply don’t work anymore. Your job here is being open to what they say and willing to change in order to remove those obstacles to engagement . 

3. Implement good leadership. 
A lot of employee engagement depends on the type of leadership in your business. If employees feel that their ideas are rejected without consideration, they stop sharing ideas. If they feel that negativity, gossip, and unhealthy competition pervade the work environment, they will either join in - adding to the problem - or they will withdraw altogether. 

Implement good leadership first by being a good leader yourself. Then make sure that the managers you choose value their employees, listen to their concerns, and help them to work in their strengths. 

4. Think in the short-term. 
Business owners and team leaders are always being told to think long-term, get the big picture, take time for high-level strategic thinking and planning. Those activities are really important.  

In order to increase engagement, however, you can’t depend on high-level strategy. You need to bring it to the day-to-day level . Turn long-term goals into short-term goals. Track them daily and weekly. Build in milestones that you and your whole team celebrate. 

5. Rework the meeting. 
Let go of the traditional meeting and turn it into something that employees look forward to. 

Each meeting you schedule should meet the following criteria: 
- Purposeful. A meeting needs a clear purpose that is limited (specific) and achievable. 
- Inclusive. The people directly involved should be there… and that’s it. 
- Timed. Set a beginning and ending time and stick to them. 
- Conversational. Lectures belong in classrooms; discussions belong in meetings. 
- Ended with an action plan. Everyone in the meeting should walk away with a clear action or set of actions to take. Otherwise, what’s the point of the meeting? 

Try a strategy and see how it affects your employees; if the response is positive, try more of the same. If not, try a different strategy. Engaged employees are well worth the effort. 

Bitrix24 is a complete suite of social collaboration, communication and management tools for organizations. Use promocode TIP10 when registering your free Bitrix24 account to get extra 10GB. 

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Unhappy customers are part of running a business, though definitely an unpleasant part that most of us want to avoid. 

Avoiding the angry customer won’t solve the problem, however. 

Here is a step-by-step guide to dealing with an unhappy, even irate customer without losing your cool… or losing the customer. 


Step 1: Stop arguing. 

Don’t engage in the conflict. 

When people get angry, they want to fight. If they can’t fight physically, they’ll often settle for a vehement verbal sparring match. 

You can’t win in this situation with your customer. Even if you “own” the argument, yell louder, and make better points, you’ve only made your customer more unhappy. 

So don’t let your ego get in the midst of a pointless argument. Take a deep breath. Winning an argument does not win you a customer. 

Step 2: Remind yourself of the goal. 

The goal isn’t to win the argument. 
The goal isn’t to save as much money as possible. 
The goal isn’t to get the customer out of the door as quickly as possible. 

The goal is to do whatever you can to make sure that your customer gets what he or she needs. 

That doesn’t mean you have to give in to unreasonable demands, break company policy, or ignore common sense in order to make your customer happy. 

It does mean that your job is to figure out what, in this particular situation, your customer is really looking for. 

Once you’ve figured that out, you can look at your options for how to meet that need. 

Step 3: Acknowledge your customer’s pain. 

Do not belittle their frustration. 
Do not say things like, “Well, I don’t know why you’re so upset,” or “That’s not really a big deal.” 

For your customer, this is a big deal. When you invalidate their frustration, you simply cause more of it to bubble up. 

Acknowledge that they have a right to be upset even if you think they are overreact. Let them know that you hear their frustration. 

Step 4: Listen without defense. 

It’s human nature to defend ourselves against accusations. 

Fight against this urge. 

Let your customer tell her story without interruption. Don’t make excuses, even if they are valid. 

Don’t invent reasons. Don’t give reasons that are perfectly true and good. Don’t tell your side of the story at all. 

Just listen, without complaint or defense or excuse, and - if possible - with a sympathetic expression on your face. 

Step 5: Repeat the issue back. 

Once you’ve understood the entire situation, repeat what you see as the main issue. 
“You didn’t receive the product you ordered and then you couldn’t get a refund.” 
“Our employee was rude to you and didn’t help you find what you needed.” 
“The product didn’t match up with what you thought it would be.” 
“You lost time because of technical failure on our part.” 

Be as accurate as you can and rephrase as needed until your customer agrees with your statement of the issue. 

Step 6: Reassure. 

It’s a sad truth that customers often approach customer service providers expecting a battle. Past experience has trained them to expect such. 

Reassure your customer that you are not here to fight them but to help them. This reassurance can defuse tension and remind your customer that you are here to serve them. 

Step 7: Ask for a solution. 

This is a brilliant move if you can master it, and you can. 

All you have to do is ask this question: 
“What would be the best thing I can do to make this right for you?” 

Instead of presenting a bunch of options which the customer can shoot down, you’re asking for help. 

For your customers’ help. 

Let them rattle on for a bit, if needed, but bring that question back until you get an answer to it. 
“What will it take to make you happy?” 
“What would you like me to do to fix this?” 
“How can I make this better?” 

Step 8: Offer options. 

Once they’ve told you what they think would be a good solution, turn that into an option or two that you are willing and able to provide. 

For example, a customer might demand a full refund on something you simply can’t provide a refund on; so respond with an acknowledgement and then an option. 

“I wish I could give you exactly what you want - a full refund - but I can’t. Here is another option: a store credit for XYZ amount.” 

Step 9: Repeat steps 7 and 8 until you agree on a solution. 

You might have to go through these steps a few time. Be patient. 

Step 10: Follow through and follow up. 

As quickly and courteously and thoroughly as possible, make good on what you’ve agreed to do. 

Then follow up, some time in the future, with a phone call, email, or letter to your customer. This is truly “going the extra mile”; if you take the time to do so, however, you can turn an angry customer into a satisfied one. 

Maintain your calm, walk through these steps, and you can turn angry customers into your company’s biggest promoters. 

Bitrix24 is a complete suite of social collaboration, communication and management tools for organizations. Use promocode TIP10 when registering your free Bitrix24 account to get extra 10GB. 


See also: 

 

Free business chat software

Sales agent management system

Free sales agent software

Free sales software

Free business messaging software

Free sales tracking software

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Erica Dhawan is a globally recognized leadership expert, keynote speaker and strategiest teaching companies and business leaders creative actions to drive elite performance, improve innovation across generations and cultures, capitalize on the expertise of Gen Y talent and prepare the global workforce for the future.

 

 

 

 

People are familiar with the concept of emotional intelligence. What is connectional intelligence? Why did you get interested in the subject? 

 

The world is changing. Everyone is connected today through social media, mobile devices and networks. But how do we leverage those resources? My new book, Get Big Things Done, co-authored by Saj-nicole Joni, revolutionizes the way we harness that connectedness to help us achieve greater impact than ever before. This is through what we call connectional intelligence - the ability to combine knowledge, ambition and human capital, forging connections on a global scale that create unprecedented value and meaning.

 

As a child of first generation immigrants, my goal was to check the boxes of success. I got a shiny degree from an Ivy League and marched into a glamorous job on wall street. Like every other millennial I worked incredibly hard. In the 2008 recession, I witnessed firsthand the disillusionment, confusion and burnout of my generation. I saw how our dreams and passions were being squashed everyday when we went into work. After the financial collapse, I switched gears entirely to try to find more meaning in my work and better understand how my generation could leverage our passion and purpose and the resources available to us. What I found was that whether at an NGO or at a private equity firm, many of the struggles were similar. People were trying to figure out how to work intentionally and cut through the noise of all our social, mobile and digital technology. This led to our research in connectional intelligence to answer the question, in today’s connected world, why do some people get big things done and others do not?

 

Your book is called Get Big Things Done. What are big things that businesses aren’t doing but really should be? 

 

A lot of how we measure success in the digital world is about quantity. How many Facebook likes? How many clicks? how many LinkedIn connections? This book shifts the focus from quantity to quality.

 

The other shift in our narrative is that simply building a network doesn’t lead to measurable change. The key is how you use that network. Creating something new and innovative and that actually changes people’s lives requires that we rethink how we use our networks and that we employ our resources and data in the smartest way. Connectional intelligence describes this skill that 21st century innovators have and that we all need to develop to maximize the potential of all of our connections and put them to significant use.

 

There is a lot of advice on making new connections. Are there are rules of thumbs when you should break existing connections or order to avoid ‘connection overload’? 

 

If you find yourself collecting a business card like a hundred others that you already have, just for the sake of a new LinkedIn contact, that may be leading you to feel connection overload. Again, look for quality over quantity. Open yourself up to new people and ideas when looking for connection. This means connecting with people of different cultures, different backgrounds, in different disciplines and of different ages. Often we like to play it safe and stick to our industry, but connectional intelligence is all about bridging generations and bridging skill sets. We all have something to teach each other and the idea that might revolutionize your normal way of operating is probably not going to come from someone who has exactly the same lifestyle as you. So look at if the connections brings value to your life and vice versa.

 

What are some simple things that people can do to improve their connectional intelligence? 

 

First, spend ten minutes day engaging with a new media source. If you always read The New York Times, spend ten minutes reading a niche publication like a financial magazine or even a gaming magazine. Follow a new hashtag on Twitter for a week or two. The point is to get out of your routine. The ideas we have are greatly influenced by the media we consume and if you want to start thinking creatively, you need to infuse your day with content that you might not have imagined would be relevant to you.

 

Another way is to explore some of the new apps like Treatings and Coffeeme - both are like LinkedIn meets Tinder - to meet professionals in other industries. Be courageous and take a chance going to coffee with someone who might think differently than you do.

 

What tools (as in software, services or gadgets) in your view are the best for staying connected and which ones don’t perform so well? 

 

I love Twitter because its an amazing tool of discovery of new interests and ideas. I also like a lot of the new team management tools like Slack and Asana. They are extremely helpful when collaborating.

 

I’m not sure I can make a blanket statement about tools that don’t perform well because it all depends on how people use them. One challenging tool has been Yammer. While it is an interesting knowledge sharing tool internally for companies, it naturally does not fit the normal way of working and communicating for many of today’s employees.

 

Thank you for the interview.

 

Bitrix24 is a complete suite of social collaboration, communication and management tools for organizations. Use promocode TIP10 when registering your free Bitrix24 account to get extra 10GB. 

See also:

 

How to Pull Your Team Together After a Crisis

Self hosted Dropbox server

Know When to Grow with These 5 Signs Its Time to Expand

Where to get free employee engagement software

5 Practical Ideas for Helping Remote Staff Stay Connected

Small Business Savings: 8 Ways to Cut Costs Now

How to Help Your Team Se t and Reach Good Goals

What’s best free CRM ?

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PickyDomains - World’s first risk free naming service 

 

The main problem of conducting business from home is isolation, broken daily routine and lack of motivation. Here are some tips you can use to conduct your business efficiently.

 

 

1. Choose tools for work. It’s the first and foremost thing you have to do. Everything will do – from Excel sheets to complex CRM systems – just make sure you have all the information at hand and don’t forget to update it.

 

The latest trend is all-in-one collaboration workspaces - Bitrix24 is free and particular popular. Besides Bitrix24, there are, for example, MangoApps, Freedcamp and some other. They substitute multiple tools like Trello or Asana for project management, Slack or Yammer for inner social communication, Dropbox for sharing files, Skype for making calls and provide CRM for maintaining client database.

 

2. Choose a special workplace at home. You should draw clear line between work and home so that to be able to focus on business. It’ll be good also to change into work clothes.

 

3. Make more calls. Seriously, you won’t even notice how you become less and less social, especially if you live alone. If you have an alternative: to call or to write a letter, it’s better to make a call (with a written follow-up, of course).

 

4. Write a plan and always stick to it. Better print it out and have before your eyes. You can use the method of Mark Foster from his book “Do It Tomorrow”: plan all your doings and the approximate required time for them the previous day. If something unplanned turns up, put it off till the next day. Thus, by the end of the day you’ll already have a plan for tomorrow. This will help you to keep yourself together.

 

5. Track the time you devote to work. You can use Pomodoro timer technique (there are plenty of apps for each smartphone platform) when work process is split into short 25-minute pieces. Or just use your kitchen timer. Always start working the same time and stop working by the end of the day.

 

Source - Free Tools For Running Your Business From Home

 

See also

 

Free office management software

Free CRM Tools

Best QuickBase alternative 

What is social HR ? 

Sage CRM vs (Sage CRM competitors)

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