vyplnění formuláře pujčky ge money bank pujčka pro lidi s exekucí pujcky online ihned javorník pujcky online roztoky pujcka ihned non stop v hotovosti cofidis pujcka ostrava novepujcky do 40000 sms pujcka online votice nebankovni pujcky dluzniku dolozeni prijmu plzen sms půjčka ihned na účet bez poplatku pujcky od soukromych osob kyjov velka pujcka ihnet půjčka bez doložení příjmu na ruku liberec pujcky jeste dnes k.vary nejlepší nebankovní půjčky půjčka do jednoho dne online pujcky jirkov komerční banka půjčka gaudeamus online nové pujcky pred výplatou trmice pujcka na smenku do 250 000 online nové pujcky pred výplatou terezín online pujcka pred výplatou loket pujcka dnes na materske pujčka i o víkendu 50000 na směnku pujcka online ihned bez registru hradec nad moravicí pujcka wolf pujcky na exekuce bez zastavy doporucene rychlé půjčky před výplatou chomutov praha premium půjčka rychlé půjčky bez registru chomutov pujcka online kosmonosy lichva most půjčka půjčka bez registru online pujcka trutnov bez smenk nebankové půjčky pro slováky online pujcky ihned jáchymov půjčka pro matky na mateřské s exekucí pujcky na smenku uh hradiste online pujcky chrast pujčka od soukrome osoby půjčky hned na ruku nebankovní pujcky online Šlapanice online pujcky slaný pujcka online ihned bez registru semily jana kotková půjčky pujcky od soukromich investoru nachodsko online nebankovní rychlé pujcky ihned hulín sms pujčky do trech tisic nebanlovni pujcka ceske bud pujcky online ihned plzeň poskytuji půjčku rychla pujcka do 5000 na ucet měšec pujcka nejjednodušší bankovni pujcka 20tis online pujcka ihned na úcet lom kratkodoba pujcka ihned pujcka ihned na uctu pujcka na smenku domazlice pujcka na smenku mlada boleslav nebankovní pujcky online lomnice nad popelkou online pujcka ihned Český brod půjčka ihned v hotovosti na smenku citi pujcka nejlepsi pujcka zkusenosti pujcky online ihned třebechovice pod orebem pujčka na cestovni pas soukrome pujcky aš pujcky na op nymburk nebankovni pujcky nad 150 000 nebankovni pujcka bez dolozeni prijmu ihned na ucet pujcka pro studenty 15000 ihned nové pujčky před výplatou petrova půjčka zkušenosti online pujcky pro slovaki online nebankovní rychlé pujcky ihned nový bydžov půjčka od lichváře ihned na ruku trutnov pujcky do vyplaty on line ihned rychla pujcka do vyplaty novinky nonstop pujcka tabor online pujcka zábřeh online nebankovní rychlé pujcky ihned kolín rychlé půjčky bez příjmůexekucí a 1kč pujcky online ihned na úcet bohumín pujcky online hronov nebankovní půjčky směnka půjčka zaměstnavatele rychlá půjčka s exekucí pujcky online bez registru jihlava nabizim nebankovni pujcku půjčka se zástavou nemovitosti pujčka na lichvu půjčky zlin online pujcka ihned sušice cg půjčka diskuze podvod sms pujcky bez registru pujcky online ihned na úcet vodňany online pujcka ihned na úcet karviná půjčka 5 milionů nemám účet a potřebují pujčku na složenku nebankovní půjčka z vlasnich zdroju rychlá pujcka online Šumperk vata online pujcka online pujcka rotava online pujcka ihned nýřany pujcka do 2500 na ucet rychla pujcka bez uctu online pujcka pred výplatou nýřany rychlá pujcka online milevsko pujcka online ihned kostelec nad labem rychle pujcky okoli mor.budejovice půjčky bez nahlížení do registrů pujcka pres internet zkušenosti mala pujcka pres internet pujcka online ihned sokolov nejlepší půjčka bez doložení příjmu na slozenku půjčují peníze pujcka online zubří pujcka online ihned bez registru košťany tomova pujčka podvod online pujcka ihned velešín soukromá půjčka nonstop půjčka zkušenost petr novák credium pujcka sms pujcka online zlín půjčka na směnku rousínov pujcky online ihned na úcet horažďovice nejlepší půjčka bez doložení příjmu vsetin omezení vlastnického práva půjčka od organizace půjčky na směnku kde opravdu pujci bez poplatku půjcka do milionu bez zastavy kalkulačka bezplatna cisla na pujcku pujcky v nedeli ihned na ucet bez prijmu kratkodobe pujcky ihned i pro exekuce online pujcka ihned vítkov pujcky online ihned na úcet domažlice online pujcka pred výplatou nepomuk rychlá hotovostní půjčka od soukromé osoby pujcky bankovni.cez online pujcky online vracov půjčka před výplatou brno online pujcka lomnice nad popelkou online pujcka bez doložení príjmu krásná lípa pujčky na materskou dovolenou karvina rychla neb.pujcka v hotovosti az domu půjčka 25000 dlouhodobá bez registru a bez příjmu online pujcky bez registru krásná lípa půjčím na směnku liberec půjčka před výplatou plzeň pujcka na smenku diskuze sms pujcka online vlašim rychlá půjčka ihned brno nonstop pujcka kdykoliv penize na ruku rumburk pujcka online ihned bez registru vyškov sloučit půjčky sms malá půjčka bez registru bez 1kč kroměříž půjčka na směnku online nebankovní rychlé pujcky ihned libochovice euro future pujcka sms pujcky i pri insolvenci fajn pujcka rakovnik provident naviseni pujcky zlin pujcky půjčky online na účet pujcky bez registru online kroměříž rychla pujcka online hrádek nad nisou online pujcka bez doložení príjmu zbýšov pujcky nezamestnanym vysoke myto půjčky ihned nebankovní půjčky online pujcka ihned na úcet Černošice online pujcka pred výplatou jičín rilax pujcka půjčky na směnku ihned brno rychla pujcka 5000 bez poplatku půjčka hotově praha půjčka od provident pujcka na ucet nezamnestnany nonstop nebankovni pujcky pres internet ihned online pujcka ihned na úcet nepomuk online pujcka roudnice nad labem pujcky online dolní benešov pujcka online ihned bez registru chrudim říha pujcky pujcka online moravský krumlov online pujcka dobříš pujcka hned na ucet 60 000 sms pujcka i na cizi ucet pujcky pred vyplatou soboty nedele pujcky 50000 plzeň pujcky bez registru online nová bystřice ktera banka dava bez registru pujcku půjčka bez registrů a poplatků půjčka od ge money bank sms pujcka online trmice pujcky online ihned na úcet stráž pod ralskem půjčka na studium pro studenty vysokých škol kb pujčka od soukromych osob dvůr králové nad labem equa bank pujcka sobota pujcka od lichvaře olomouc nebankovni pujcka bez prijmu plzen mala rychla pujcka ihned na ruku online pujcka kosmonosy půjčkomat bez r pujcky na op do hodiny na ucet sms pujcka penez půjčím své peníze online pujcka bílina rychlá malá půjčka na účet pujcim sve penize ihned beroun rychlá online pujcka dubňany vysoká půjčka bez příjmu online pujčka na splatky pujcky penez do 24 hod litomerice pujcka bez splatek jista autopujcka recenze rychla pujcka online sadská nebankovni pujcka do 20 000 pujcim ihned v hotovosti půjčky maminkám na md pujčky 300000 v hotovosti jen ověr pujcka praha op pujcka na rodne cislo ihned sms pujcka online kostelec nad orlicí spolehlivá půjčka bez registru diskuze půjčka brno 10000 sms pujcky prace pujcka na ucet bez podvodu pujcka ihned na ucet půjčka na občanský průkaz rychle v olomouci online pujcka ihned na úcet valtice lehka pujcka online pujcka ihned Židlochovice online rychle pujcky do vyplaty bez registru česká spořitelna půjčky na mateřskou dovolenou online nebankovní rychlé pujcky ihned vítkov online nové pujcky pred výplatou Český těšín pujčka na občanku havířov online pujcka bělá pod bezdězem pujcka na opcanku pujcky online velká bystřice bezúročná půjčka na podnikání nejlevnejsi pujcka do 600000 nebankovní pujcky online krnov postovni sporitelna pujcka bez schuzky credisoor pujčka pujčka na účet bez 1kč kratkodoba pujcka bez dokladani prijmu úroky z půjčky citibank půjčka recenze pujcka online louny pujcky hned tachov dlouhodobá půjčka v hotovosti pujcky na dpp půjčka ihned na dpč bez registru půjčky patriot pujcka na auto rychlá online pujcka vrchlabí pujcky ihned na ruku bez registru lbc pujci mbank na materske pujcky dluznikum na ucet bez poplatku jeste dnes plzen komu půjčí mbank pujcky online ihned cvikov pujcky do domu bruntal sms pujcky pro občany eu nebankovní půjčka ihned prachatice pujcky bez registru online třebechovice pod orebem pujcky 2500 kc help pujcka ostrava rychlé mobil pujcky.cz půjčka 60 cz online pujcka valtice pujcky bez registru online ostrava nebankovni pujcky nezamestnanym ihned na ucet pujcky online choceň pujcka ihned na ucet jeste dnes půjčka před výplatou 2500 ihned na účet nebankovni pujcky pisek fajn půjčka sidlo smart půjčky kyjov mini půjčky via sms půjčky rychla pujcka online prachatice pujcka online písek půjčka 30000 akce ihned složenkou pujcka 500kc do 5minut nebankovní půjčky z vlastních zdrojů pujcka online ihned miroslav pujcka od soukrome osoby kutna hora nebankovni pujcky do 25000 kdo pujci v boskovicich půjčka i pro zadlužené pujcka do 5 tisic nabízíme půjčky mezi particulierw... půjčka 50000 bez dokládání příjmu seznam pujcky pres internet pujčky ihned v insolvenci nebankovní pujcka na smenku kazdemu online ihned bez schuzky male pujcky do vyplaty i pro lidi v insolvenci hotovostní půjčka d pro maminky na md rychle kratkodobe pujcky bez 1kč jeste dnes půjčky pro lidi s insolvencí pujcka o vikendu ihned online nebankovní rychlé pujcky ihned Štramberk online pujcky bez registru brno pujcka online ihned teplá online pujcka ihned jaroměř pujcky na smenku a dva doklady do 24h rychlé půjčky ihned bez registru půjčka nízké úroky pujcim ihned penize kolin flexibilni uver domácí pujčky rychlá pujcka online plzeň pujcky bez registru online podivín online pujcka bez doložení príjmu nové strašecí pujčka o víkendu na ruku pujcka online hrádek pujčky bez zamestnani a bez učtu fast fin pujcka.cz pujcky on line ihned bez 1 kc půjčka na mateřské dovolené pujcka v soboti i v nedeli na ruku online pujcka ihned znojmo rychle zapujcky na ruku pujck ze zahranici pujcka na op brno kontakt pujčka na ruki pujcka na smenku bez ruceni free pujcka karlovy vary pujcky sms ostrava pujcka online jablonné nad orlicí sms půjčky půjčka od jednatele půjčky na směnku kolín pujčky 100000 praha online pujcka ihned na úcet koryčany pujcka 50tis rychlá pujcka online chrudim axa půjčka reifeisenbank.cz pujcky bez registru sms pujcka online králův dvůr pujcka online ihned bez registru most recenze na nejlepší autopůjčka online nové pujcky pred výplatou horšovský týn online pujcky bez registru kroměříž nebankovni pujcky bez potvrzeni prijmu hradec kralove pujcky bez dolozeni obcanskeho prukazu okamzita online pujcka na ucet pro vsechny pujcka na slozenku nebo v hotovosti pujcky akce sms půjčky před výplatou hotovostni zapujcka rychla pujcka online stod soukromé půjčky prostějov pujcka online ihned kostelec nad Černými lesy online nebankovní rychlé pujcky ihned vítkov soukromy investor pujcka so ne karvina pujcka 4000 v hotovosti o vikendu půjčka na op kolín kdo mi pujci se zaznamy půjčky na směnku ihned 250000 rychlá online pujcka město albrechtice online pujcka pred výplatou hradec králové pujcka online ihned rychnov nad kněžnou kdo pujci penize i kdyz mam exekuce pujcka online toužim půjčka na op olomouc pujčka do 15minut na učet nebankovní půjčka ihned nebankovni pujcka do domu nebankovni rychla pujcka pro kazdeho pujčka na ruku o vikendu online pujcky bez registru bruntál pujcka praha kdykoliv kratkodobé půjčky bez registru sms pujcka ihned na bankovnim ucte pujcka na socialni davky nebankovni pujcka 3000 na ruku pujcite my pujcka rychlá online pujcka buštěhrad jak zaúčtovat půjčku air bank navyseni pujcky pujcky od veritelu a soukromniku cetelem pujcka do zahranici pujcky do vyplaty bez registru nebankovni pujcky ne na ucet pujcky z vlastnich zdroju ostrava pujcka od soukromnika bez dolozeni prijmu kratkodoba pujcka ihned na ucet rychla pujcka forum pujcka online ihned přerov příbram půjčky vlastních peněz na směnku půjčky bez registru a solusu nabídka pujcka na snemku v uherskem brode pujčky neratovice ihned zaručené rychlé půjčky rychla pujcka online Česká lípa online pujcky ihned náchod rychla pujcka online Český brod pujčka plzeň positive expres půjčky pujčka bez přijmu haviřov pujcky online dubňany sms pujcka nonstop domu online pujcka ihned na úcet fryšták půjčka do 5000 okamžitě sms pujcka online dubňany nebankovní půjčky ostrava až do domů online nebankovní rychlé pujcky ihned nymburk recenze na pujčky zaručene penize pujcka online lipník nad bečvou pujcky pres telefon online pujcky ihned pelhřimov online pujcka lom půjčka 5 milionů online pujcka bez doložení príjmu králíky online pujcka bez doložení príjmu hostinné půjčky na delší dobu online nové pujcky pred výplatou nýrsko pujcka online ihned bez registru meziboří pujcka online ihned bez registru valtice pujci 80000 caslav pujcka online ihned příbor půjčka bez doložení příjmu petřvald pujcka online na 12 mesicu solidni nebankovni pujcka rychla pujcka nizke splatky bez nahledu do registru půjčka do domů uherský brod půjčka rychle 25000 tentyz den rychla pujcka online starý plzenec rychla nonstop pujcka 2500 první půjčka zdarma online nové pujcky pred výplatou ledeč nad sázavou pujcky klatovy na op pujcka kompletni vyrizeni online vyhodne nebankovni pujcky online pujcka pred výplatou vimperk pujcka ber registru pujcky online ihned na úcet neratovice půjčka od soukromých osob pujcka pred vyplatou pro duchodce online nebankovní rychlé pujcky ihned hustopeče airbank podminky pujcek navyšení pujcky kb půjčka ecredit expres rychlé půjčky České budějovice sms pujčky pro občany sr pujcka online ihned bez registru velešín rychla pujcka do 10 min olomouc nebankovni pujcka bez prijmu půjčka 3000 každému pujcky na ruku rok po splacene insolvenci pujcky od lichvaru praha 3500 půjčky pujcky most pujcky online ihned na úcet nová bystřice půjčka 750 000 pujcka pred vyplatou bez 1 online pujcka pred výplatou nové město pod smrkem pujcky valtice na ruku dostal uz nekdo pujcku od zarucene penize pujcka bez rucitele a nahlizeni registru dluzniku online pujcka ihned na úcet zlín pujcka ihned na ruku staci zavolat help pujčka karlovy vary 2500 pujcky půjčka pro invalidní důchodce bez poplatku 1kč pujcky o vikendu jeste dnes plzen online půjčka bez potvrzení příjmu nebankovni pujcka bez proverovani na md od 5000 pujcky day to day podvod půjčka na op bez doložení příjmu půjčky v neděli hned české budějovice zalozeni spolecnosti pujcky opravdu pujcim vsem online pujcky bez registru chlumec nad cidlinou půjčka bez ověření pujcka ihned po telefonu 24 hod denne půjčky přes telefon nebankovni pujcka karlovy vary zadost o pujcku i noci v ihned na ucet pujcka usti nad labem půjčka podnikatele nebankovní pujcky online hulín online pujcka pred výplatou chotěboř vzorec pro výpočet úroku z půjčky nova pujčka do vyplaty rychle pujcky na cokoliv půjčky z domova online pujcky náměšť nad oslavou pujcka ted hned na účet pujcky online ihned náchod pujcka pred vyplatu uplne kazdemu pujcky online bez registru Červený kostelec pujcka pres mobil rychle půjčky do bytu půjčky online pro všechny pujcka pro problemove klienty bez registru online pujcky ihned chotěboř pujcka pro dluzniky bez volani rychla pujcka ihned na slozenku bez registru a prijmu pujcka online ihned bez registru pacov Sahio

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Unhappy customers are part of running a business, though definitely an unpleasant part that most of us want to avoid. 

Avoiding the angry customer won’t solve the problem, however. 

Here is a step-by-step guide to dealing with an unhappy, even irate customer without losing your cool… or losing the customer. 


Step 1: Stop arguing. 

Don’t engage in the conflict. 

When people get angry, they want to fight. If they can’t fight physically, they’ll often settle for a vehement verbal sparring match. 

You can’t win in this situation with your customer. Even if you “own” the argument, yell louder, and make better points, you’ve only made your customer more unhappy. 

So don’t let your ego get in the midst of a pointless argument. Take a deep breath. Winning an argument does not win you a customer. 

Step 2: Remind yourself of the goal. 

The goal isn’t to win the argument. 
The goal isn’t to save as much money as possible. 
The goal isn’t to get the customer out of the door as quickly as possible. 

The goal is to do whatever you can to make sure that your customer gets what he or she needs. 

That doesn’t mean you have to give in to unreasonable demands, break company policy, or ignore common sense in order to make your customer happy. 

It does mean that your job is to figure out what, in this particular situation, your customer is really looking for. 

Once you’ve figured that out, you can look at your options for how to meet that need. 

Step 3: Acknowledge your customer’s pain. 

Do not belittle their frustration. 
Do not say things like, “Well, I don’t know why you’re so upset,” or “That’s not really a big deal.” 

For your customer, this is a big deal. When you invalidate their frustration, you simply cause more of it to bubble up. 

Acknowledge that they have a right to be upset even if you think they are overreact. Let them know that you hear their frustration. 

Step 4: Listen without defense. 

It’s human nature to defend ourselves against accusations. 

Fight against this urge. 

Let your customer tell her story without interruption. Don’t make excuses, even if they are valid. 

Don’t invent reasons. Don’t give reasons that are perfectly true and good. Don’t tell your side of the story at all. 

Just listen, without complaint or defense or excuse, and - if possible - with a sympathetic expression on your face. 

Step 5: Repeat the issue back. 

Once you’ve understood the entire situation, repeat what you see as the main issue. 
“You didn’t receive the product you ordered and then you couldn’t get a refund.” 
“Our employee was rude to you and didn’t help you find what you needed.” 
“The product didn’t match up with what you thought it would be.” 
“You lost time because of technical failure on our part.” 

Be as accurate as you can and rephrase as needed until your customer agrees with your statement of the issue. 

Step 6: Reassure. 

It’s a sad truth that customers often approach customer service providers expecting a battle. Past experience has trained them to expect such. 

Reassure your customer that you are not here to fight them but to help them. This reassurance can defuse tension and remind your customer that you are here to serve them. 

Step 7: Ask for a solution. 

This is a brilliant move if you can master it, and you can. 

All you have to do is ask this question: 
“What would be the best thing I can do to make this right for you?” 

Instead of presenting a bunch of options which the customer can shoot down, you’re asking for help. 

For your customers’ help. 

Let them rattle on for a bit, if needed, but bring that question back until you get an answer to it. 
“What will it take to make you happy?” 
“What would you like me to do to fix this?” 
“How can I make this better?” 

Step 8: Offer options. 

Once they’ve told you what they think would be a good solution, turn that into an option or two that you are willing and able to provide. 

For example, a customer might demand a full refund on something you simply can’t provide a refund on; so respond with an acknowledgement and then an option. 

“I wish I could give you exactly what you want - a full refund - but I can’t. Here is another option: a store credit for XYZ amount.” 

Step 9: Repeat steps 7 and 8 until you agree on a solution. 

You might have to go through these steps a few time. Be patient. 

Step 10: Follow through and follow up. 

As quickly and courteously and thoroughly as possible, make good on what you’ve agreed to do. 

Then follow up, some time in the future, with a phone call, email, or letter to your customer. This is truly “going the extra mile”; if you take the time to do so, however, you can turn an angry customer into a satisfied one. 

Maintain your calm, walk through these steps, and you can turn angry customers into your company’s biggest promoters. 

Bitrix24 is a complete suite of social collaboration, communication and management tools for organizations. Use promocode TIP10 when registering your free Bitrix24 account to get extra 10GB. 


See also: 

 

Free business chat software

Sales agent management system

Free sales agent software

Free sales software

Free business messaging software

Free sales tracking software

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Erica Dhawan is a globally recognized leadership expert, keynote speaker and strategiest teaching companies and business leaders creative actions to drive elite performance, improve innovation across generations and cultures, capitalize on the expertise of Gen Y talent and prepare the global workforce for the future.

 

 

 

 

People are familiar with the concept of emotional intelligence. What is connectional intelligence? Why did you get interested in the subject? 

 

The world is changing. Everyone is connected today through social media, mobile devices and networks. But how do we leverage those resources? My new book, Get Big Things Done, co-authored by Saj-nicole Joni, revolutionizes the way we harness that connectedness to help us achieve greater impact than ever before. This is through what we call connectional intelligence - the ability to combine knowledge, ambition and human capital, forging connections on a global scale that create unprecedented value and meaning.

 

As a child of first generation immigrants, my goal was to check the boxes of success. I got a shiny degree from an Ivy League and marched into a glamorous job on wall street. Like every other millennial I worked incredibly hard. In the 2008 recession, I witnessed firsthand the disillusionment, confusion and burnout of my generation. I saw how our dreams and passions were being squashed everyday when we went into work. After the financial collapse, I switched gears entirely to try to find more meaning in my work and better understand how my generation could leverage our passion and purpose and the resources available to us. What I found was that whether at an NGO or at a private equity firm, many of the struggles were similar. People were trying to figure out how to work intentionally and cut through the noise of all our social, mobile and digital technology. This led to our research in connectional intelligence to answer the question, in today’s connected world, why do some people get big things done and others do not?

 

Your book is called Get Big Things Done. What are big things that businesses aren’t doing but really should be? 

 

A lot of how we measure success in the digital world is about quantity. How many Facebook likes? How many clicks? how many LinkedIn connections? This book shifts the focus from quantity to quality.

 

The other shift in our narrative is that simply building a network doesn’t lead to measurable change. The key is how you use that network. Creating something new and innovative and that actually changes people’s lives requires that we rethink how we use our networks and that we employ our resources and data in the smartest way. Connectional intelligence describes this skill that 21st century innovators have and that we all need to develop to maximize the potential of all of our connections and put them to significant use.

 

There is a lot of advice on making new connections. Are there are rules of thumbs when you should break existing connections or order to avoid ‘connection overload’? 

 

If you find yourself collecting a business card like a hundred others that you already have, just for the sake of a new LinkedIn contact, that may be leading you to feel connection overload. Again, look for quality over quantity. Open yourself up to new people and ideas when looking for connection. This means connecting with people of different cultures, different backgrounds, in different disciplines and of different ages. Often we like to play it safe and stick to our industry, but connectional intelligence is all about bridging generations and bridging skill sets. We all have something to teach each other and the idea that might revolutionize your normal way of operating is probably not going to come from someone who has exactly the same lifestyle as you. So look at if the connections brings value to your life and vice versa.

 

What are some simple things that people can do to improve their connectional intelligence? 

 

First, spend ten minutes day engaging with a new media source. If you always read The New York Times, spend ten minutes reading a niche publication like a financial magazine or even a gaming magazine. Follow a new hashtag on Twitter for a week or two. The point is to get out of your routine. The ideas we have are greatly influenced by the media we consume and if you want to start thinking creatively, you need to infuse your day with content that you might not have imagined would be relevant to you.

 

Another way is to explore some of the new apps like Treatings and Coffeeme - both are like LinkedIn meets Tinder - to meet professionals in other industries. Be courageous and take a chance going to coffee with someone who might think differently than you do.

 

What tools (as in software, services or gadgets) in your view are the best for staying connected and which ones don’t perform so well? 

 

I love Twitter because its an amazing tool of discovery of new interests and ideas. I also like a lot of the new team management tools like Slack and Asana. They are extremely helpful when collaborating.

 

I’m not sure I can make a blanket statement about tools that don’t perform well because it all depends on how people use them. One challenging tool has been Yammer. While it is an interesting knowledge sharing tool internally for companies, it naturally does not fit the normal way of working and communicating for many of today’s employees.

 

Thank you for the interview.

 

Bitrix24 is a complete suite of social collaboration, communication and management tools for organizations. Use promocode TIP10 when registering your free Bitrix24 account to get extra 10GB. 

See also:

 

How to Pull Your Team Together After a Crisis

Self hosted Dropbox server

Know When to Grow with These 5 Signs Its Time to Expand

Where to get free employee engagement software

5 Practical Ideas for Helping Remote Staff Stay Connected

Small Business Savings: 8 Ways to Cut Costs Now

How to Help Your Team Se t and Reach Good Goals

What’s best free CRM ?

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PickyDomains - World’s first risk free naming service 

 

The main problem of conducting business from home is isolation, broken daily routine and lack of motivation. Here are some tips you can use to conduct your business efficiently.

 

 

1. Choose tools for work. It’s the first and foremost thing you have to do. Everything will do – from Excel sheets to complex CRM systems – just make sure you have all the information at hand and don’t forget to update it.

 

The latest trend is all-in-one collaboration workspaces - Bitrix24 is free and particular popular. Besides Bitrix24, there are, for example, MangoApps, Freedcamp and some other. They substitute multiple tools like Trello or Asana for project management, Slack or Yammer for inner social communication, Dropbox for sharing files, Skype for making calls and provide CRM for maintaining client database.

 

2. Choose a special workplace at home. You should draw clear line between work and home so that to be able to focus on business. It’ll be good also to change into work clothes.

 

3. Make more calls. Seriously, you won’t even notice how you become less and less social, especially if you live alone. If you have an alternative: to call or to write a letter, it’s better to make a call (with a written follow-up, of course).

 

4. Write a plan and always stick to it. Better print it out and have before your eyes. You can use the method of Mark Foster from his book “Do It Tomorrow”: plan all your doings and the approximate required time for them the previous day. If something unplanned turns up, put it off till the next day. Thus, by the end of the day you’ll already have a plan for tomorrow. This will help you to keep yourself together.

 

5. Track the time you devote to work. You can use Pomodoro timer technique (there are plenty of apps for each smartphone platform) when work process is split into short 25-minute pieces. Or just use your kitchen timer. Always start working the same time and stop working by the end of the day.

 

Source - Free Tools For Running Your Business From Home

 

See also

 

Free office management software

Free CRM Tools

Best QuickBase alternative 

What is social HR ? 

Sage CRM vs (Sage CRM competitors)

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PickyDomains - World’s first risk free naming service 


In every business there comes a moment when just sharing links to files on Dropbox becomes somewhat impractical. The most self-evident solution is to upgrade to Dropbox for Business. But remember – only fools rush in. So take a pause and before paying $15 for each team member every month (that’s a whooping $1800/yr for 10 employee company) and consider these free alternatives.


Bitrix24


Free storage:  5 GB


Bitrix24 is more of an overall business solution. Using it only for file storage and sharing is like boiling eggs on a volcano. 


The free plan is ideal for small businesses with 12 or fewer employees (compare: Dropbox for 12 employees would cost $180 per month).


Bitrix24 has a convenient file access system: all the employees can be divided into groups and receive files according to their group affiliation and access level. Besides, there’s a document approval system, so that business workflows become more transparent. 


Documents can be created using desktop applications (MS office) or cloud apps (Google Docs, MS Office Web App). In document search is quite simple. 


Besides, you can plan you work, assign tasks, manage clients, exchange messages, do video conferences – nowadays it is called by a buzzword “unified communications”.  


Even the free plan offers 2-step verification with high level of security.

Google Drive


Free storage: 15 GB


Google Drive offers much space, but you should keep in mind that it’s shared between Drive, Gmail and Google+ photos. 


You can give access to folders and files and give different rights (can view, can edit, etc.) to your colleagues using their emails.


Few people know that the service also has a desktop client which allows to drag-and-drop files and synchronize them. And a set of mobile apps makes collaboration easy wherever you are.

 

SpiderOak


Free storage: 2GB


SpiderOak might not offer much of a disk space, but it’s great for its security. It is known for its “zero-knowledge” privacy policy which means all the files are encrypted before they are uploaded, and the service has no access to encryption keys.


SpiderOak staff can’t even retrieve metadata such as the names or sizes of files; instead, they see sequentially numbered containers of encrypted data. Perhaps, the only risk is that you forget your password: it is also encrypted, so in this case you’ll lose access to all your data.


The service also has a desktop client which allows to upload, store and access documents.


Source - Best Free Dropbox For Business Alternatives

 

See also:

 

Free Business Management Software

Free Google Wave alternative

Free CRM for consultants and consulting firms

Best free project management software

Free Salesforce alternatives

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PickyDomains - World’s first risk free naming service 

It might be a merger, a buy-out, company-wide restructuring, a round of layoffs, or an industry-wide economic plummet that’s left your team reeling. Or perhaps it’s something on a smaller scale: an unexpected firing or resignation, the loss of a key client, or a project that exploded in everyone’s faces. 

Whatever the crisis, you’ve survived it, but now you’ve got a team of war-weary, discouraged team members looking to you. 

Here’s how you can help your team pull together again. 


Don’t Ignore the Crisis 

One of the worst things you could do as team leader is simply act as if nothing has happened. 

Unfortunately, team leaders who are uncomfortable with conflict or unsure of how to talk about a crisis may take this route. What happens, however, is that your team members feel betrayed and abandoned. By ignoring the effects of the crisis or acting as if nothing has happened, you’re sending a clear message: Deal with this yourself. You’re on your own. 

That’s not the message you want to send, of course. 

Instead, talk through what happened. You do need to exercise leadership: don’t allow a negativity fest, a big round of poor-me stories, a finger-pointing session, or any sort of personal attack. 

Honestly recap what happened. Acknowledge the crisis and how it has affected the team: “We’ve just endured a round of layoffs that were extremely stressful for everyone, and we’ve lost three team members. We’re feeling skittish and sad, we miss our team members, we don’t know how we’re going to do our job without them, and we’re wary of how things will work going forward.” 

Get Input from Your Team 

Give your team time to offer their own insights and opinions. 

Perhaps you’re most worried about how your smaller team will handle a workload, while your team members are paralyzed with fear over losing their own positions. Talking about the crisis will help you to deal with unnecessary fears or anxieties and note which major issues need fresh solutions. 

Ask for insight, if appropriate, into why the crisis occurred in the first place. If your team missed an important deadline that jeopardized the entire company’s operations, now is the time to talk about why it happened and how you, as a team, can prevent it from happening in the future. 

As the team leader, don’t shy away from responsibility, even if much of the situation was out of your control. Own the responsibility, and don’t tolerate blaming and attacking from team members. 

Develop a Plan of Action 

Move your team’s attention to how you will move forward from this point. 

Start with encouragement. You don’t have to have the answers, but you can assure your team that you’ll work together to figure things out. 

Avoid the temptation to hand the responsibility off to the team and expect them to come up with all the ideas. Have some practical ideas of your own to offer. Share a few legitimate steps forward. 

Let them give input as well. From the combined ideas, work with your team to form a plan of action that make the most sense for everyone involved. 

Keep Your Team Informed 

People feel insecure after a crisis, so keep communication flowing even more than usual. Knowledge will help your team members to feel informed and aware, which contributes to feeling secure. 

Send regular team emails apprising team members of changes, updates, and new information. Be available for phone conversations and casual chats in the hallway or on social media. Be present, visible, and available. Offer open times for one-on-one meetings to help individuals tackle new roles and responsibilities. 

Revisit the Core of the Team 

To reestablish unity and team identity, revisit the heart of your team. What is the team vision? What is the purpose of the team? What are the values that the team shares and uses to help guide decisions and projects? 

A crisis, no matter how small, shakes everyone up; your job is to help them find their foundation again. Remind your team of their purpose, their ideals, and the core methodology will help your team to function together even in new or changed situations. 

Bitrix24 is a free sales automation and sales team management software. Use promocode TIP10 when registering your free Bitrix24 account to get extra 10GB. 


Source - How to Pull Your Team Together After a Crisis

See also:


Free CRM for freelancers
Free online contact management
Professional Services Automation
Free Quotation And Invoice Software
Free ShootQ alternative
Free ThoughtFarmer alternative

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